Thank you for taking the time to visit our site and learn about our products and services. As we enter our our 9th year in business we look forward to continuing our tradition of providing high quality Zippo products along with exceptional service. Over the years we have delivered thousands of personalized gifts on-time for Weddings, Holidays, Birthdays etc.. If you need something very quickly, please call us with your concerns and we will do everything in our power to accomodate your request. Again thank you for visiting our site. Hopefully you will find what you seek. JDS Marketing and Sales Box 241 755 Tower Drive Medina, MN 55340 Phone: 1-800-972-3691 Fax: 1-800-982-5720 email: zipposupport@allzippogifts.com We accept payment through Visa, MasterCard and American Express. Most Items will ship within 2-3 business days depending on availablity. Weekends and holidays are excluded. To view estimated time in transit please click here. If you have a question regarding delivery, please call us at 1-800-972-3691. We offer a variety of shipping methods which can be chosen at checkout. Orders to Alaska and Hawaii must be shipped via UPS 2nd Day or Next Day air service: Within the contiguous United States UPS Ground Residential & Commercial $5.95 3 Day Select $10.00 2nd Day Air $15.00 Next Day Air $25.50 International: International Orders We cannot ship orders to international destinations. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as JDS cannot be responsible for the use of the merchandise. Any defective or damaged merchandise you wish to exchange or return must have an RA NUMBER before returning. JDS will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. JDS will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date; this will help alleviate rush-shipping charges. If you need to exchange an item due to defects or damages please follow the instructions below: Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper. Call 1-800-972-3691 and ask to speak to the returns department Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender. Be sure the item you are returning for inspection is packaged properly, as JDS is not responsible for further damages due to improper return packaging. You are encouraged to ship your return via a track-able source, as JDS cannot be responsible to merchandise lost in transit. JDS prides itself is excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you. If you are unsure about a product look, weight or quality please feel free to order 1 without personalization to look at prior to place a large order. NOTE: If MONOGRAM font is requested JDS will do MONOGRAM font as you have entered it. JDS will not change the order of the entered information. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen: AGJ (Typically the middle initial is the last name, monogram = FIRST LAST MIDDLE initials) JDS Marketing & Sales understands your concerns about internet security. We will make every effort to protect you personal information including processing your information through a 128-bit SSL encryption stronghhold server. This encryption is active in all areas where customer information is requested. In addition, we will not sell our e-mail or mailing address to anyone. We will retain this information and may use it to contact you with news of products and services of interest. If you have any questions or concerns please call us at 1-800-972-3691. < Return to Previous Page | Return to Top of Page ^ We Accept: Our Products | Customer Service | Contact Us View Product Index | View Cart/Checkout Main Page © All world rights reserved Unauthorized duplication is unlawful. Privacy Policy  |  Security Policy JDS Marketing and Sales Medina, MN U.S.A. Phone: 1-800-972-3691 Fax: 1-800-982-5720 email: info@allzippogifts.com